Scalability When Your Business Needs Change
Our BPO services can be leveraged together with our highly resilient and elastic cloud contact center technology platform. This makes us nimble, so we can scale according to the evolution of your business – we can also provide you with specialized and/or concierge programs depending on your specific business needs. The technology that can be offered allows for not only vanilla contact center services but also bespoke solutions; leveraging intelligent sophisticated IVR engines; matching customer and advisor, and reducing the overall cost to serve through enriched dynamic data exchange. Our remote agents can service your critical digital interactions in an agile manner, while meeting the demands and challenges of today’s on-prem and remote workforce through a combination of secure and innovative technological solutions.
A Leader in the BPO Space for More Than Two Decades
Our expertise as a fully integrated BPO provider gives us unique insights into how companies should leverage customer interactions to enhance brand value. Throughout our history we have consistently exceeded KPIs, earning us significant recognition and allowing us to win many awards. But most important to us is the fact that our clients demonstrate their loyalty by renewing their multiyear contracts, which is the best proof of our credentials. And our experienced, long-tenured management team has decades of expertise when it comes to transitions and new launches.
Peerless Customer Service And Tech Support
We select and train our courteous, professional agents in a bespoke program developed specifically for your business – so you can be confident that you have the right people with the right skills. Whatever products you sell or services you provide, the agents we train will help you build long-term relationships with your customers. This extends to technical support, with agents trained to provide guidance to your customers at every level. We improve first-call resolution results and help reduce the costs of dispatching technicians.
Customer Interactions Handled – Traditional vs. Digital
In leveraging over 25 years of experience within the BPO sector, we can seamlessly integrate your business intelligence and Customer Relationship Management solutions through your vehicle of choice – driven by accessibility and security – which can then be tailored per client. The team has vast experience handling traditional voice interactions to satisfy “mainstream” contact center needs but also is highly skilled in all forms of digital two-way communication, including email, chat, and social, along with complementing sophisticated BOT hybrid models, allowing for the realization of your digital engagement strategy.
Information, Financial, and Medical Services
Our highly skilled advisors offer services within multiple verticals supporting critical, time sensitive and financially driven outcomes. In providing Information Services through data augmentation, organic customer data and underlying client database systems, our teams can operate within highly regulated markets to deliver enhanced customer services while being held accountable through stringent compliance programs such as Financial and Medical governance, as delivered through our 118 118 services.